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Critical Job Elements:
The Quality Assurance position is responsible for assuring agency standards are being met by field staff. A successful candidate will have a strong desire to be part of a culture and a team that successfully grows the business. The ability to develop relationships with leadership team members, employees, and applicants is critical. Strong independent work ethic, attention to detail, and interpersonal skills are necessary.
Job Priorities:
Supervision: Assure client and caregivers expectations are being met or exceeded.
Training: Assure caregiver has proper training in the home.
Engagement: Develop and maintain relationships with staff.
Office/business hours are 8:30 - 5 pm Monday through Friday.
Share on-call responsibilities on nights and weekends.
Qualifications and Requirements:
Quality Assurance must have the following qualifications:
At least five year’s job-related experience in the home care industry with experience in operations, human resources, hiring/staffing, and/or accounting.
Provide proof of eligibility to work in the United States.
Pass a criminal/DMV background check (no felony convictions and no misdemeanor theft convictions).
Successfully passed a drug test.
Receive two employment reference checks.
Registered in the Home Service Worker Registry
Provide a valid driver’s license and proof of insurance.
Success in leading and building teams.
Possess excellent computer skills, able to work with new technologies, and attention to detail.
Core Values/Mission:
Must uphold 1776 Senior Care’s core values:
Seniors First
A+ Players Only
Be Reliable
Passion for Helping
Communicate
Must uphold 1776 Senior Care’s mission of bringing joy to seniors and peace to families.
Duties and Responsibilities
Client Care:
Actively work with clients to ensure that services are of high quality and in compliance with IDPH regulations.
Promptly address any quality or personnel issues that clients may have. Work with the Care Support Manager to solve problems.
Caregiver Relations:
Handle incoming caregiver communications and assist them immediately.
Create and develop all training materials for caregivers, including running orientation.
Recruiting and Training:
Identify and obtain caregivers from a variety of employment sources.
Present 1776 Senior Care to the community to attract potential caregivers and office team members.
Caregiver screening, review employment inquiries, set up and conduct initial interviews, check on training status, and ensure all relevant paperwork is in order, and complete all new employee onboarding.
Maintain and alert caregivers and other employees of expiring certifications and licenses. Help caregivers secure training and recertification.
Maintain all employment documentation records in a neat, orderly, and updated manner while ensuring confidentiality. Ensures all caregiver employee files are complete.
Be part of the employee evaluation process when requested by the evaluator.
Take an active role in the employee termination process.
Ensure that all relevant HR materials are included in caregiver orientation.
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